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We appreciate your business and strive to provide the best products possible.

However, please note that all sales are final. We do not offer refunds for any products purchased. We encourage you to thoroughly review the product details, ask any questions you may have before making a purchase, and ensure that it meets your specific needs. By proceeding with your purchase, you acknowledge and agree to our "no refunds, no exchanges" policy.

In the unlikely event of a defective or damaged product upon delivery, please contact our customer support within 1 day for further assistance. 

We allow for exchanges if:

1. Item is defected (delivery cost on Love Kaya) 

2. You want to choose a different colour of the bag (Delivery cost on the customer)

3. You want a different bag all together (Delivery Cost on the customer)